Mercy Health Physician Partners Grand Rapids


Make the Switch to Mercy Health Physician Partners, one of the largest primary care groups in West Michigan


Step 1 - Contact our customer service department

Contact or Customer Service Department by calling 616-685-8500 or complete our online switch form. Our Customer Service representatives are available Monday through Friday 8am –5 pm to answer your questions and register you with one of our board certified physicians. Please have your insurance card available when you call.


Step 2 - Transfer your medical records

In order to obtain a copy of your medical records we need you to complete an Authorization for release of medical information form. Completing this form and returning it to your previous physician will allow your physician to send your records to your new physician. You also have the option to download this form and print it from your computer. Please request your records at least two weeks prior to your first visit with us. If you have any question’s contact our Customer Service Department at 616-685-8500. We would be happy to help you with the process.


Step 3 - Notify your insurance company

Some insurance companies require notification when you change your primary care physician. You can notify your insurance company by calling the phone number located on the back of your insurance card. Please contact our Customer Service Department at 616-685-8500 if you would like help understanding your insurance requirements.

To have more information sent to you about how to make the switch, fill out our online switch form, and we'll send you everything you need to know to become part of the Mercy Health Physician Partners difference.